COVID-19 NOTICE

March 17, 2020

To our customers,

COVID-19 is affecting all of us in different ways.   Some of you may be unexpectedly busy responding to the crisis and will have to postpone your exam preparation.  Others may not be able to work at all, or in a limited capacity, but will find that this is a good time to focus on your certification studies.  Still others will find your examination schedule disrupted.   We will try our best to accommodate your changing needs.   Below are steps we are taking to address your situation.

On-Site Product Pricing.

Throuhg the end of April, we are extending every license for 60 days without increasing prices.  For example, if you were planning to purchase a 120 Day license of the CSPprep for $249.00, you will now be able to purchase 180 Days for $249, or purchase 120 days for $219, which is the current 60 day price.   The extra time will should provide you with the extra flexibility you need.  

Current Customers as of March 17.

Many of you will have your exam schedule or your study schedule disrupted.  We will provide an additional 60 days to your license at no charge.   This policy will be re-evaluated as circumstances warrant.  We intend the policy to last while exam schedules are disrupted.   If exam schedules are disrupted for more than 60 days, we will adjust accordingly. 

Pausing your Program

If your circumstances change and you believe you will be unable to study for 30 days or more, please contact us and we will temporarily deactivate your online program and then reactivate it when you are ready to start studying again.

Contacting us. 

We are a small business and have switched to working remotely.   The best way to reach us by emailing datachem@datachemsoftware.com.  Our regular business hours are 9:00 am to 5:00 pm EST Monday through Friday at (800) 377-9717, but we will monitor your voicemails and emails on evenings and weekends.

Our Mission

Our mission is to help people pass their certification exams.  And we will continue to work with you during this difficult time.

Sincerely,

 

Hugh Oxnard
Datachem Software, Inc.