Money Back Offer

DataChem is so confident that our programs can help you achieve your certification that we provide a unique Money Back Offer. We will refund the purchase price of the certification training program if you do not pass your exam and do not attain your certification. This offer is extended to those who have purchased Individual License software programs directly from DataChem Software.

To be eligible for this offer, you need to:

  1. Have purchased an Individual License directly from DataChem Software.
  2. Take all required certification exam(s) to attain your professional certification within one (1) year of your original purchase date.
  3. If you do not pass your exam(s) and do not attain your certification, send us:
    • A copy of the letter and scores from the examining board stating that you did not pass your exam(s) and did not attain your certification.
    • A note requesting a refund with your registration and/or invoice number from DataChem.
  4. If you purchase a Downloadable or CD version that times out, you must also provide documentation that the program has expired or was uninstalled from your computer.  Since the documentation will vary depending on the computer's operating system, contact DataChem Software for the required documentation.
  5. If you purchased the program on a CD that does NOT time out, uninstall the program and return the CD via a carrier with tracking capabilities as DataChem is not responsible for lost or misdirected shipments.  Ship the CD to DataChem Software.
  6. We must receive your application for a refund within 18 months of your purchase date.
  7. If you meet the above conditions, we will refund the purchase price you paid for the program (less S/H).


DataChem Software, Inc.
69 Milk Street Suite 216
Westborough, MA 01581
1-800-377-9717 (Monday - Friday, 9:00 - 5:00 ET)