Money Back Offer

DataChem is so confident that our programs will help you achieve your certification that we provide a unique Money Back Offer if you do not pass your exam and do not attain your certification. This offer is extended to those who have purchased Individual License software programs directly from DataChem Software and who take the certification exam the program was intended for.

Our Offer:

  1. Your money back.   Or…
  2. Extend your subscription for the same time period as your original purchase plus an extra 30 days, so you can continue to study and re-take your exam.   Note that the extended subscription option is only available one time, and if you opt for the extended subscription, you forgo the money back option.

To be eligible for this offer, you need to:

  1. Have purchased an Individual License directly from DataChem Software.
  2. Take all required certification exam(s) to attain your professional certification within eighteen months of your original purchase date.
  3. If you do not pass your exam(s) and do not attain your certification, send us:
    • A copy of the letter and scores from the examining board stating that you did not pass your exam(s) and did not attain your certification.   Your request must be made within three months of receipt of your exam results.
    • A note requesting a refund with your registration and/or invoice number from DataChem.
  4. If you purchase a Downloadable or CD version, you must also provide documentation that the program has expired or was uninstalled from your computer.  Since the documentation will vary depending on the computer's operating system, contact DataChem Software for the required documentation.


DataChem Software, Inc.
PO Box 2458
Acton MA  01720
1-800-377-9717 (Monday - Friday, 9:00 - 5:00 ET)
[email protected]